ru77 — Privacy Protection

ru77 Privacy Policy

This is the official policy document that clearly explains how we collect, store and protect your personal data.

Last updated: 30 October 2026

1 Introduction and Purpose of This Policy

ru77 is a platform built to give players in Myanmar an enjoyable gaming experience. In order to provide our services, we need to collect some personal data about you. This Privacy Policy document is written to explain clearly what data we collect, for what purposes we use it, with whom we share it, and how your rights are protected.

By using this website or registering and playing at ru77, you are considered to have agreed to the terms in this policy. If you disagree with any detail in the policy, you can contact our customer service team at [email protected] or through 24/7 Live Chat to request clarification.

2 Types of Data We Collect

We collect the following types of data in order to improve the ru77 platform and to create a safe and fair gaming environment for you.

2.1 Data You Provide Directly

  • Name, date of birth, phone number and email address
  • Username and password used to log in to your account (stored in encrypted form)
  • Payment information provided when making deposits and withdrawals (KBZPay, Wave Money, AYA Pay, bank transfer)
  • Messages and communications sent when contacting customer support

2.2 Technical Data Collected Automatically

  • IP address, browser type and version, device model
  • Usage data collected from cookies and similar tracking technologies
  • Pages visited, time spent, and click patterns
  • Game play records (this data is used for transaction verification and fairness assurance)

2.3 Information received from third-party services

We may receive some data from partner companies that provide payment processing, fraud prevention, and account verification services. That information will only be used for purposes consistent with this policy.

3 Purposes for using collected data

We use the personal information we collect only for the following purposes.

Account management

Used to keep your ru77 account active and secure, and to handle access verification.

Financial transactions

Used to process deposits and withdrawals correctly and to maintain transfer records.

Security and fraud prevention

Data is analysed to detect and block unauthorised access, financial fraud, and platform abuse.

Customer support

Used to handle enquiries, complaints, and assistance requests effectively.

Service improvement

Used as analytics data to understand player experience and improve platform features.

Communications

Used to send payment confirmations, policy change notices, and other important game-related updates.

4 Cookies and tracking technologies

This website stores small data files called cookies in your browser. They are used to maintain your login session, remember your language and preferences, and analyse website usage patterns.

Cookie types

  • Essential cookies — These cookies are required for the website to function properly and cannot be disabled.
  • Functional cookies — These cookies help remember your preferences and settings.
  • Analytics cookies — Data collected to understand and improve how the website operates.

You can block cookies through your browser settings. However, please note that doing so may affect certain functions of the website.

5 Personal data sharing and disclosure

ru77 will never sell or rent your personal information to third parties. However, data sharing may occur in the following situations.

  • Service providers — Including payment processors (KBZPay, Wave Money, AYA Pay), technology infrastructure services, and verification services, who are required to handle data only for the purposes we direct.
  • Legal requirements — If a request to disclose data arises from judicial authorities or legal obligations, only the minimum necessary data will be provided.
  • Business transfers — In the event of a change in business structure such as a merger or sale, data may be transferred, but the protections in this policy will continue to apply.
  • Your consent — If data sharing is required for reasons outside the above situations, we will obtain your specific prior consent.

6 Data security measures

We prioritise the security of your personal information and maintain both technical and administrative protective measures.

SSL encryption

All data transfers are protected with SSL / TLS encryption.

Password protection

Account passwords are stored using hashing that cannot be reversed by attackers.

Regular audits

Access logs and the system are reviewed regularly to detect suspicious activity.

Access Control

Staff can only access data that is necessary for their job responsibilities.

While the security measures we have in place are strong, we acknowledge that no data transmission over the internet or electronic storage can be guaranteed 100% secure. If a data breach occurs, we will promptly notify affected players and take steps to resolve it.

7 Data Retention Period

We retain personal data for as long as it takes to fulfil the purpose for which it was collected and to meet any legal requirements.

  • Account and financial transaction records — up to five years after account closure
  • Customer service communication records — up to two years
  • Website analytics data — up to one year
  • Cookies data — varies depending on user preferences and cookie type

After those periods, personal data is either securely deleted or converted into an anonymised form and retained further.

8 Your Personal Data Rights

You have the following rights regarding the personal data we hold about you.

Right to Access

You have the right to request a copy of the personal data we hold about you.

Right to Rectification

You have the right to request correction of any personal data that is inaccurate or incomplete.

Right to Erasure

You can request deletion of personal data that no longer needs to be retained under any legal requirement.

Right to Restriction

You have the right to request that we restrict how we process your personal data in certain circumstances.

Right to Object

You have the right to object to the processing of your personal data carried out on the basis of our legitimate interests.

Right to Portability

You have the right to receive the data we hold about you in a readable file format and transfer it to another service.

To exercise any of these rights, you can contact us via [email protected] or through 24/7 Live Chat. We will act on your request promptly once received.

9 Data Transfer and Storage Location

Your personal data is stored on servers that we use to operate our services. These servers may be located outside Myanmar, but data protection standards are fully maintained as described in this policy.

When sharing data with third-party service providers, they are required to follow the data protection terms agreed upon with us. We have data protection agreements in place with every partner we work with.

10 Policy Changes

We may update this privacy policy from time to time. Any changes will result from updates to our services or improvements to our practices, not from any intention to act against your interests.

Any significant changes will be clearly posted on this page and we will notify customers directly. Continued use of the website after changes have been made will be taken as your acceptance of the updated policy.

11 Contact Us About Privacy Matters

If you have any questions, requests, or complaints regarding this privacy policy, you can reach the ru77 customer service team at any time.

[email protected]
24/7 Live Chat — available in Myanmar language

Our customer service team is available 24 hours a day, 7 days a week in Myanmar language, and will prioritise any personal data matters you raise.

Privacy Protection — Questions & Answers

Payment information is transferred using SSL encryption and processed through intermediary payment services such as KBZPay, Wave Money and AYA Pay, so card or bank account details are never stored directly on ru77 servers. The intermediary service providers handle data protection according to their own policies.

ru77 does not sell or rent personal data to third-party advertising companies. We only share website analytics data with our technology service partners to improve the player experience.

You can submit a deletion request by emailing [email protected] or through 24/7 Live Chat. You will need to provide your account details so we can verify your identity before proceeding. Data we are legally required to retain, such as financial records, will be kept; all other data will be deleted.

Essential cookies are required for maintaining login sessions and security checks, so disabling them may cause these to fail. Essential cookies cannot be controlled, but you can adjust functional and analytics cookies through your browser settings.

If significant changes are made to the Privacy Policy, a prominent notice will be placed on this policy page and a notification will be shown on the dashboard when you log in. For minor changes, only the "Last updated date" at the top of this page may be updated.

Yes, you can submit an access request and we will provide a record of the types of data we hold about you and how they are used. Contact [email protected] and provide the details needed to verify your account.